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Henry Limited Product Warranty

We, the manufacturer, warrant only that this product is free of defects, since many factors which affect the results obtained from this product – such as weather, workmanship, equipment utilized, and prior condition of the substrate – are all beyond our control. We will replace at no charge any product proved to have a material defect within 12-months of purchase, provided it has been applied in accordance with our written directions for uses we recommend as suitable for this product. Proof of purchase must be provided. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY: THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ONE, INCLUDING THE MANUFACTURER, SHALL HAVE ANY LIABILITY OF ANY KIND BEYOND PRODUCT REPLACEMENT, INCLUDING FOR NEGLIGENCE OR FOR DIRECT, CONSEQUENTIAL, EXEMPLARY OR INCIDENTAL DAMAGES, RESULTING FROM ANY MISUSE, DEFECTS OR DELAYS CAUSED BY REPLACEMENT OR OTHERWISE. IF PURCHASER DOES NOT ACCEPT THESE TERMS, PURCHASER MAY RETURN WITHIN 30-DAYS OF PURCHASE ALL UNOPENED CONTAINERS OR PACKAGES OF PRODUCT PURCHASED FOR A FULL REFUND. RETENTION OF PRODUCT BEYOND 30-DAYS, OR USE OF PRODUCT SHALL CONSTITUTE ACCEPTANCE OF THESE TERMS, CONDITIONS, AND DISCLAIMERS. THIS LIMITED WARRANTY AND LIABILITY DISCLAIMER PROVIDES THE PURCHASER'S EXCLUSIVE REMEDY FOR ANYTHING RELATING TO THE PRODUCT. To the extent that any part of this LIMITED PRODUCT WARRANTY AND LIABILITY DISCLAIMER is determined unenforceable under the law of the place of purchase of the product, that part is severed and the remainder of these terms remain in full force and effect. To the extent permitted by law, the duration of any implied warranties is limited to the duration of Henry’s express warranty.

This warranty language supersedes any language found elsewhere, including product labels, sell sheets and/or technical documents.

For products marketed with warranties extending past 12-months, please reference the products’ technical data sheets for further details.


Henry Extended Warranty Application

To apply for a Henry warranty:

  1. Fill-out a complete application
    • NOTE: Each Henry Warranty is specific to a single address and a single Henry system or primary product. If your project includes more than one building or address, or includes multiple systems, you will need to complete a separate application for each building or installed system.
  2. Upload proof of purchase/invoice for material used. If not available, provide the estimated product cost and/or amount of product applied. In addition, please upload other pertinent documents such as roof plan, site plan and project drawings.
  3. Contact the Henry Warranty Group with any questions:
    • Henry Company
      ATTN: Warranty Department
      999 N. Sepulveda Blvd., Suite 800
      El Segundo, CA 90245
      Warranty@henry.com
      Phone: 866-787-6947
      Fax: 800-586-9919
  4. For PERMAX interior WALL material warranty (0.5LV, 1.8, 2.0 and 2.0X), please click HERE to obtain.
Henry Authorized Contractor

Only Henry Authorized Contractors are eligible to apply for a MATERIAL PLUS, System, Gold Seal, VRA and PERMAX ROOF warranty. If you are interested in becoming a Henry Authorized Contractor, download the application here and submit to warranty@henry.com.

NOTE: This form works best with modern browsers. If you are having trouble with display or functionality, please upgrade the the most recent version of your browser.

This warranty application must be completed in one session. This form does not have the option to save progress. If the project is not complete or you don’t have all the information, please continue to fill out the application noting additional information will be supplied at a later time. See Step 3 of 4 which provides an opportunity to submit additional comments